The ESP F-205 I have in the Other Cool Guitars forum was shipped from Sam Ash as a B-205. I almost kept it, I noodled on it a bit, my guitarist noodled on it a bit, looked good, sounded good... but we must have only played high on the neck. The third and fourth frets had BUZZ, the first and second made a clank. No vibration, just clank. I sent it back as a swap, they just refunded me outright, so I ordered from ESP directly instead.
If it plays okay out of the box but only needs nitpicky personal setup changes, that's a keeper. If no one would want to play it out of the box, return it every time, nothing should need a full setup new. If it's damaged, I wouldn't even see how it plays before packing it back up.
I've seen cracked plastic washers on other cheap tuners before. I chalked it up to shipping damage, or maybe quality control issues. The messy neck pocket and chipping around the P-90 cavity definitely seem like something that was done in the factory.By the looks as you described, if it's really new & out of the box, I'd expect setup issues as not tuned, ect, or string & bridge height not really set. But those are adjustable factors and almost every guitar needs some sort of setup to your particular liking. But seriously, dings, nicks, striped screwheads, broken tuners, are all unacceptable from a "new" guitar. Even if you say you are going to change all that later anyway, that was not a new guitar. It was probably bounced around hanging on the rack, but unfortunately "new" for GC can mean never been sold before. They are so bad at that! If you think you got such a great deal that it's worth keeping, it's your choice. But that just allows GC to keep pulling that crap as they always do. Me? I'd return it an make sure I raise hell about it. Either get another one or go somewhere else..... good luck!
BTW.... I've always been impressed by the quality of Gretsch guitars.... even the most inexpensive models! I find it hard to believe this one was new in any way!